FAQ
I. Ordering & Payment
Every collar and harness is made to measure. Measurement guidance is offered on the How to Order page.
Approximately 2 to 4 months. Mistress Leathers is owned and operated by one person, and every effort is made to update customers of any delays.
Custom pieces are made to order and are non-refundable.
Modifications can be made if the work has not started.
You will be emailed a Square pay link to complete your order.
II. Product & Guarantee
8 to 9 oz black or brown buffalo leather with nickel-plated hardware. The harness leather has a medium to firm temper with very little stretch. The grain side has a matte finish; the edges are burnished and very smooth.
Toronto, Canada.
All harnesses and collars are made to order.
Yes. Packages ship from “M. Leathers”, with packaging that hides all branding.
See Leather Care below.
III. Shipping & Delivery
Canada only. Unfortunately, shipping to the US and Europe isn’t available at this time. I hope to open international orders again in the future.
As soon as they are completed. A tracking number will be issued.
$15 CAD. Shipping is free on orders over $200.
Express Shipping by Canada Post.
You will receive a tracking email from Canada Post.
IV. Returns & Exchanges
Every effort will be made to fix any problems. Get in touch through the contact form at the bottom of this page. Returns and exchanges are not possible on custom pieces.
V. Leather Care
This is corrected grain leather: it isn’t water repellent but has low absorbency, and it resists scratches better than most leathers. It still needs care.
- Hang or lay flat. When folding, follow the bends of the O-rings where possible.
- Don’t store in tight spaces, which can deform the leather.
- Clean only with a cotton cloth.
- Avoid water, sharp or hard objects, and chemicals: acids, oils, solvents, and shoe polish.
Still have questions?